Support
We're here to help. Typical response time: under 24 hours.
Frequently Asked Questions
How accurate is the nutrition data? ▼
FitScan uses AI to estimate nutrition based on ingredients identified in the video. Results are close estimates — not lab-tested values. For medical dietary needs, always consult a registered dietitian.
Why didn't my video analyze correctly? ▼
For best results: paste the full YouTube video title in the "Video Title" box. The more context you give, the more accurate the AI response. Private or age-restricted videos cannot be analyzed.
How do I cancel my Pro subscription? ▼
Email
✉️ fits.scan.app@gmail.com with your account email and we'll cancel immediately. You'll keep Pro access until the end of your billing period. You can also cancel through your bank's app under subscriptions.
Can I get a refund? ▼
Yes! We offer a 7-day money-back guarantee on your first Pro purchase. Email
✉️ fits.scan.app@gmail.com within 7 days of your charge and we'll refund you, no questions asked.
I forgot my password. How do I reset it? ▼
On the login screen, tap "Forgot password?" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.
How do I delete my account? ▼